FATORES QUE INFLUENCIAM O COMPARTILHAMENTO DE CONHECIMENTO NAS ORGANIZAÇÕES
DOI:
https://doi.org/10.24325/issn.2446-5763.v7i21p1-16Keywords:
Knowledge management, Organizations, Influential factorsAbstract
Knowledge management strategies are crucial factors for organizations. This article considers knowledge sharing to occur between working groups for the dissemination of good practices, or even the provision of manuals, or regulation of activities. Therefore, the objective of this study was to identify the factors that influence knowledge sharing in the knowledge management of organizations. The methodology used was a literature review with a total of 38 articles analyzed. The results pointed out some influencing factors, among them the Organizational Culture, the Organizational Structure and the Information Technology (IT), which were the focus of this study. It was concluded that the agencies should emphasize participatory management as a means of promoting flexibility and encouraging sharing and collaboration within and across organizational boundaries, in addition to showing that the use of IT is an important factor for employees in knowledge management.
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References
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BARTOL, Kathryn e SRIVASTAVA, Abhishek. 2002. Encouraging knowledge sharing: the role of organizational reward systems. Journal of Leadership & Organizational Studies, 9(1), 64-76.
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HOLSAPPLE, Clyde W. and KSHITI, Joshi. 2001. Organizational Knowledge Resource. Decision Support Systems 31(1): 39 – 54.
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RENZL, Birgit. 2008. Trust in Management and Knowledge Sharing: The Mediating Effects of Fear and Knowledge Documentation. Omega, 36, 206-220. https://doi.org/10.1016/j.omega.2006.06.005
ROBBINS, S. P. (2001). Organizational behavior, 14/E. Pearson Education India.
ROSEN, Benson; FURST, Stacie and BLACKBURN, Richard. Training for virtual teams: An investigation of current practices and future needs. Human Resource Management, v. 45, n. 2, p. 229-247, 2006.
RUPPEL, Cynthia P. and HARRINGTON, Susan J. (2001), “Sharing knowledge through intranets: a study of organizational culture and intranet implementation”, IEEE Transactions on Professional Communication, Vol. 44 No. 1, pp. 37-52.
SANTOS, Mariana Viana and BASTOS, Antonio Virgílio B. Redes Sociais Informais e Compartilhamento de significados sobre mudança organizacional. RAE, Vol. 47, n. 3, p. 27-39,
STOWERS, Genie. 2002. The State of Federal Websites: The Pursuit of Excellence. Washington, DC: rice water house Coopers Endowment for the Business of Government. www.businessofgovernment.org/pdfs/StowersReport0802.pdf (accessed February 14, 2006).
STROVER, Sharon and STRAUBHAAR, Joseph. 2000. Assessing Citizen Utilization of E-Government Services: A Survey of Issues and Attitudes in Texas. Government Finance Review16 (5): 27.
SZULANSKI, Gabriel. 2000, May. The process of knowledge transfer: a diachronic analysis of Stickiness. Organizational Behavior and Human Decision Processes, 82(1), 9-27.
Terra, José Claudio Cyrineu. 2000. Gestão do conhecimento. São Paulo: Negócio Editora.
THEOCHARIS, Stamatios A and TSIHRINTZIS, George A. Knowledge management systems in the public sector: Critical issues. Lecture Notes on Software Engineering, v. 4, n. 1, p. 59, 2016.
TONET, Helena Correa; PAZ, Maria das Graças Torres da. Um modelo para o compartilhamento de conhecimento no trabalho. Rev. adm. contemp., Curitiba, v.10, n.2, p.75-94, June 2006. Available from <http://www.scielo.br/scielo.php?script=sci_arttext&pid=S141565552006000200005&lng=en&nrm=iso>. access on 05 Mar. 2020. https://doi.org/10.1590/S141565552006000200005.
WANG, S and NOE, R.A. 2010. Knowledge sharing: A review and directions for future research. Human Resource Management Review20(2): 115–131.
WENGER, Etienne C. and SNYDER, William M. 2000. Communities of practice: The organizational frontier. Harvard Business Review Jan–Feb: 139–145.
ABUBAKAR, Mohammed; ELREHAIL, Hamzah; ALATAILAT, Maher, & ELÇI, Alev. Knowledge management, decision-making style and organizational performance. Journal of Innovation & Knowledge, v. 4, n. 2, p. 104-114, 2017.
ALAVI, Maryam and DOROTHY E. Leidner. 2001. Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly 25( 1 ): 107–36 .
ANDREWS, Kate M., and BRIAN L. Delahaye. 2000. Influences on Knowledge Processes in Organizational Learning: The Psychological Filter. Journal of Management Studies 37( 6 ): 797–810 .
ANGELONI, M. T. et al. Organizações do conhecimento: infra-estrutura, pessoas e tecnologia. 2ª ed. São Paulo: Saraiva, 2008.
BALESTRIN, Alsones. Criação de conhecimento organizacional: teorizações do campo de estudo. O&S, v.14, n.40, 2007.
BARTOL, Kathryn e SRIVASTAVA, Abhishek. 2002. Encouraging knowledge sharing: the role of organizational reward systems. Journal of Leadership & Organizational Studies, 9(1), 64-76.
BOCK, Gee-Woo; ZMUD, Robert; KIM, Young-gul; LEE, Jae-Nam. 2005 Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organization climate. MIS Quarterly29(1): 87–111.
CABRERA, Ángel; COLLINS, William. C; SALGADO, Jesús F. Determinants of individual engagement in knowledge sharing. The International Journal of Human Resource Management, v. 17, n. 2, p. 245-264, 2006.
COHEN, Don and LAURENCE Prusak. 2001. In Good Company: How Social Capital Makes Organizations Work. Boston: Harvard Business School Press.
DAVENPORT, Thomas H. 1997. Information Ecology. New York: Oxford University Press.
DAVENPORT, Thomas H. & PRUSAK, Laurence. (1998). Conhecimento empresarial: como as organizações gerenciam o seu capital intelectual (L. Peres, Trad.). Rio de Janeiro: Campus. (Obra original publicada em 1998).
HALL, Richard. H. 2002. Organizations: Structures, Processes, and Outcomes. 8th ed. Upper Saddle River, NJ: Prentice Hall.
HOLSAPPLE, Clyde W. and KSHITI, Joshi. 2001. Organizational Knowledge Resource. Decision Support Systems 31(1): 39 – 54.
IPE, Minu. (2003) Knowledge Sharing in Organizations: A Conceptual Framework. Human Resource Development Review, 2, 337-359. https://doi.org/10.1177/1534484303257985
JARVENPAA, Sirkka. L and STAPLES, Sandy. 2000. The Use of Collaborative Electronic Media for Information Sharing: An Exploratory Study of Determinants. Journal of Strategic Information Systems 9 (2/3): 129 – 54.
JARVENPAA, Sirkka and MAJCHRZAK, Ann. 2008. Knowledge collaboration among professionals protecting national security: Role of transactive memories in ego-centered knowledge networks. Organization Science 19(2): 260–276.
KANKANHALLI, Atreyi; TAN, Bernard. C. Y. and WEI, Kwok-Kee. 2005. Contributing knowledge to electronic. Repositories: An empirical investigation. MIS Quarterly V.29 (1): 113–143.
KAUPPILA, Olli-Pekka; RAJALA, Risto and JYRÄMÄ, Annukka (2010) Antecedents of salespeople’s reluctance to sell radically new products. Industrial Marketing Management 39(2): 308–316.
KIM, Seong Sun and LEE, Hyeyoung. The impact of organizational context and information technology on employee knowledge‐sharing capabilities. Public administration review, v. 66, n. 3, p. 370-385, 2006.
KUO, Tsung-Hsien. How expected benefit and trust influence knowledge sharing, Industrial Management & Data Systems, v. 113, n. 4, p. 506-522, 2013.
LACOMBE, Francisco Jose Masset. Administração Princípios e Tendências. São Paulo: Saraiva, 2007.
LAGO, Mário Wilson. Redes sociais informais intraorganizacionais e os processos e mudanças organizacionais: estudo em uma empresa de tecnologia da informação. Dissertação apresentada ao Núcleo de Pós-Graduação em Administração, Mestrado Profissional, Universidade Federal da Bahia. Salvador, 2005. 250 f.
NONAKA, Ikujiro and HIROTAKA Takeuchi. 1995. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press.
NONAKA, Ikujiro. “The knowledge-creating company”. Harvard Business Review, July–August 2007.
Organisation for Economic Co-operation and Development (OECD). 2003. The Learning Government: Introduction and Draft Results of the Survey of Knowledge Management Practices in Ministries/ Departments/Agencies of Central Government. Paper presented to the 27th Section of Public Management Committee, April 3 – 4, Paris.
POLANYI, Michael. 1966 . The Tacit Dimension. New York: Double day.
RAINEY, Hal G. 2003. Understanding and Managing Public Organizations. 3rd ed. San Francisco: Jossey-Bass.
RAZZAQ, Shahid; SHUJAHAT, Muhammad; RAHIM, Saddam; NAWAZ, Faisal; WANG, Minhong; ALI, Murad and TEHSEEN, Shehnaz. 2019. "Knowledge management, organizational commitment and knowledge-worker performance: The neglected role of knowledge management in the public sector", Business Process Management Journal, Vol. 25 No. 5, pp. 923-947.
RENZL, Birgit. 2008. Trust in Management and Knowledge Sharing: The Mediating Effects of Fear and Knowledge Documentation. Omega, 36, 206-220. https://doi.org/10.1016/j.omega.2006.06.005
ROBBINS, S. P. (2001). Organizational behavior, 14/E. Pearson Education India.
ROSEN, Benson; FURST, Stacie and BLACKBURN, Richard. Training for virtual teams: An investigation of current practices and future needs. Human Resource Management, v. 45, n. 2, p. 229-247, 2006.
RUPPEL, Cynthia P. and HARRINGTON, Susan J. (2001), “Sharing knowledge through intranets: a study of organizational culture and intranet implementation”, IEEE Transactions on Professional Communication, Vol. 44 No. 1, pp. 37-52.
SANTOS, Mariana Viana and BASTOS, Antonio Virgílio B. Redes Sociais Informais e Compartilhamento de significados sobre mudança organizacional. RAE, Vol. 47, n. 3, p. 27-39,
STOWERS, Genie. 2002. The State of Federal Websites: The Pursuit of Excellence. Washington, DC: rice water house Coopers Endowment for the Business of Government. www.businessofgovernment.org/pdfs/StowersReport0802.pdf (accessed February 14, 2006).
STROVER, Sharon and STRAUBHAAR, Joseph. 2000. Assessing Citizen Utilization of E-Government Services: A Survey of Issues and Attitudes in Texas. Government Finance Review16 (5): 27.
SZULANSKI, Gabriel. 2000, May. The process of knowledge transfer: a diachronic analysis of Stickiness. Organizational Behavior and Human Decision Processes, 82(1), 9-27.
Terra, José Claudio Cyrineu. 2000. Gestão do conhecimento. São Paulo: Negócio Editora.
THEOCHARIS, Stamatios A and TSIHRINTZIS, George A. Knowledge management systems in the public sector: Critical issues. Lecture Notes on Software Engineering, v. 4, n. 1, p. 59, 2016.
TONET, Helena Correa; PAZ, Maria das Graças Torres da. Um modelo para o compartilhamento de conhecimento no trabalho. Rev. adm. contemp., Curitiba, v.10, n.2, p.75-94, June 2006. Available from <http://www.scielo.br/scielo.php?script=sci_arttext&pid=S141565552006000200005&lng=en&nrm=iso>. access on 05 Mar. 2020. https://doi.org/10.1590/S141565552006000200005.
WANG, S and NOE, R.A. 2010. Knowledge sharing: A review and directions for future research. Human Resource Management Review20(2): 115–131.
WENGER, Etienne C. and SNYDER, William M. 2000. Communities of practice: The organizational frontier. Harvard Business Review Jan–Feb: 139–145.
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Published
2021-12-10
How to Cite
Castelo Branco, D. da S. A., da Silva, M. T., Macêdo, J., Araújo, L. A. M. de M., & de Morais, S. P. R. (2021). FATORES QUE INFLUENCIAM O COMPARTILHAMENTO DE CONHECIMENTO NAS ORGANIZAÇÕES. South American Development Society Journal, 7(21), 1. https://doi.org/10.24325/issn.2446-5763.v7i21p1-16
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