VISITANTES OTIMIZAÇÃO DA MANUTENÇÃO PRODUTIVA TOTAL (TPM) NO SETOR ADMINISTRATIVO DE UMA EMPRESA DE MANUTENÇÃO ELÉTRICA

Abstract

This paper aimed to analyze the TPM (Total Productive Maintenance) methodology in an administrative environment. Although its use is common in the industrial production sector, it is proposed to analyze in this research through a case study how beneficial it can be for the company when it makes use of TPM implementation in the office routine. To this end, a bibliographic survey was conducted on the subject and later applied in an administrative environment of a company providing electrical maintenance services. The implementation was aided by KAIZEN philosophy aiming at the continuous improvement of the whole process, which is from the administrative, operational and productive sector of the company. Through this research it was possible to optimize the use of this methodological tool in an offline environment, its applicability resulted in better expense control, rework reduction and agility in the execution of administrative tasks.