GESTÃO DA QUALIDADE: UMA APLICAÇÃO DO CICLO PDCA PARA MELHORIA EM UMA USINA DE LATICÍNIOS

Abstract

Food industry needs to consume a lot of water to maintain its production. Specifically in a dairy industry, this consumption is as high as three liters of water per liter of processed milk. All this volume of water needs to have quality, since this water impacts the quality of the products. Due to the manual nature of water treatment plant procedures and dependence on equipment operating procedures and monitoring analyses, improvements are constantly being implemented. The present work aimed to promote improvements in the production process in the effluent treatment sector of a dairy plant. For this, the case study method with a qualitative approach was used, using documental and bibliographic research as procedures. The methodology applied to implement the improvements was the PDCA Cycle and quality tools. The application of these methodologies made it possible to identify the team's needs, among them the provision of means of feedback and exposure of the results presented. With the implementation of the improvements, satisfactory returns were observed, which encouraged the continuity of improvements, through an action plan to achieve even more promising results in the future.