VISÃO HOLISTICA DA GESTÃO DE ATIVOS NA TECNOLOGIA DA INFORMAÇÃO

Abstract

Seeking to contribute to the topic of asset management in Information Technology (IT) departments, this article aimed at how the implementation of IT asset management contributes to the organization to achieve operational efficiency for reducing legal liability and extension of damages caused by the mismatch in its operation. Through bibliographic research in relevant journals and publications, this subject has been rarely approached from the academic point of view even though there is an intrinsic understanding that IT assets should be controlled in the industrial and technological setting to safeguard the operating environment from fraudulent operations of any nature. Such preventive measures are achieved when the processes of business operation have attached to them standards (disseminated in the market) and International Standards that enable the management of IT services, in order to implement reforms to correct what is not right and encourage the organization towards administrative modernization. Such management and administration approaches can be achieved with the implementation of the set of ISO / IEC 55000 and ISO / IEC 19770 standards that will allow to know and record where and for whom IT hardware and software assets are offering service and thus control the extent of demage and legal liability of those involved.