GARGALOS LOGÍSTICOS DE IMPORTAÇÃO: ESTUDO DE CASO EM UM DISTRIBUIDOR FARMACÊUTICO

Abstract

The logistical bottlenecks in the import process are some of the major problems afflicting companies that use the resource as a source of business. Costs, deadlines and service are the pillars that govern the import process and try to equalize these three elements is one of the biggest challenges of organizations that need to profit from all the difficulties that bottlenecks present, from the moment of acquisition in a foreign country to the when the material is made available for sale, when the material may or may not be valid for consumption still available for sale. The objective of this study is to evaluate the main logistic bottlenecks in the import process and the impacts on the sale of drugs imported from the Middle East through a distributor of pharmaceutical products in Brazil. The methodology used was an exploratory, descriptive and unique case study. When assessing the main import bottlenecks, it was possible to identify situations involving precarious transport structures, lack of public-private policies and inefficiency of processes that make them extremely bureaucratic, increasing the import flow time. The results point to the need for considerable investments and the mobilization of public agencies together with the private initiative to make feasible the correction of structural inefficiencies and the reduction of bureaucratic processes to reduce bottlenecks, as well as the internal lack of control of processes within the organization. puts the resolution of some processes at the expense of solving others to meet commercial interests.