FATORES QUE INFLUENCIAM O COMPARTILHAMENTO DE CONHECIMENTO NAS ORGANIZAÇÕES
DOI:
https://doi.org/10.24325/issn.2446-5763.v7i21p1-16Palavras-chave:
Gestão do conhecimento, Organizações, Fatores influentesResumo
As estratégias de gerenciamento de conhecimento são fatores cruciais para as organizações. Este artigo considera o compartilhamento de conhecimento aquele que ocorre entre grupos de trabalho para disseminação de boas práticas, ou mesmo a disponibilização de manuais, ou regulamentação das atividades. Portanto, o objetivo deste estudo foi identificar os fatores que influenciam o compartilhamento de conhecimento na gestão de conhecimento das organizações. A metodologia utilizada foi uma revisão da literatura com um total de 38 artigos analisados. Os resultados apontaram alguns fatores influenciadores, dentre eles a Cultura Organizacional, a Estrutura Organizacional e a Tecnologia da Informação (TI), que foram o foco desse estudo. Concluiu-se que os órgãos devem enfatizar uma gestão participativa como um meio de promover a flexibilidade e incentivar o compartilhamento e colaboração dentro e através dos limites organizacionais, além de evidenciar que o uso da TI é um importante fator para os funcionários na gestão do conhecimento.
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Referências
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ALAVI, Maryam and DOROTHY E. Leidner. 2001. Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly 25( 1 ): 107–36 .
ANDREWS, Kate M., and BRIAN L. Delahaye. 2000. Influences on Knowledge Processes in Organizational Learning: The Psychological Filter. Journal of Management Studies 37( 6 ): 797–810 .
ANGELONI, M. T. et al. Organizações do conhecimento: infra-estrutura, pessoas e tecnologia. 2ª ed. São Paulo: Saraiva, 2008.
BALESTRIN, Alsones. Criação de conhecimento organizacional: teorizações do campo de estudo. O&S, v.14, n.40, 2007.
BARTOL, Kathryn e SRIVASTAVA, Abhishek. 2002. Encouraging knowledge sharing: the role of organizational reward systems. Journal of Leadership & Organizational Studies, 9(1), 64-76.
BOCK, Gee-Woo; ZMUD, Robert; KIM, Young-gul; LEE, Jae-Nam. 2005 Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organization climate. MIS Quarterly29(1): 87–111.
CABRERA, Ángel; COLLINS, William. C; SALGADO, Jesús F. Determinants of individual engagement in knowledge sharing. The International Journal of Human Resource Management, v. 17, n. 2, p. 245-264, 2006.
COHEN, Don and LAURENCE Prusak. 2001. In Good Company: How Social Capital Makes Organizations Work. Boston: Harvard Business School Press.
DAVENPORT, Thomas H. 1997. Information Ecology. New York: Oxford University Press.
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HALL, Richard. H. 2002. Organizations: Structures, Processes, and Outcomes. 8th ed. Upper Saddle River, NJ: Prentice Hall.
HOLSAPPLE, Clyde W. and KSHITI, Joshi. 2001. Organizational Knowledge Resource. Decision Support Systems 31(1): 39 – 54.
IPE, Minu. (2003) Knowledge Sharing in Organizations: A Conceptual Framework. Human Resource Development Review, 2, 337-359. https://doi.org/10.1177/1534484303257985
JARVENPAA, Sirkka. L and STAPLES, Sandy. 2000. The Use of Collaborative Electronic Media for Information Sharing: An Exploratory Study of Determinants. Journal of Strategic Information Systems 9 (2/3): 129 – 54.
JARVENPAA, Sirkka and MAJCHRZAK, Ann. 2008. Knowledge collaboration among professionals protecting national security: Role of transactive memories in ego-centered knowledge networks. Organization Science 19(2): 260–276.
KANKANHALLI, Atreyi; TAN, Bernard. C. Y. and WEI, Kwok-Kee. 2005. Contributing knowledge to electronic. Repositories: An empirical investigation. MIS Quarterly V.29 (1): 113–143.
KAUPPILA, Olli-Pekka; RAJALA, Risto and JYRÄMÄ, Annukka (2010) Antecedents of salespeople’s reluctance to sell radically new products. Industrial Marketing Management 39(2): 308–316.
KIM, Seong Sun and LEE, Hyeyoung. The impact of organizational context and information technology on employee knowledge‐sharing capabilities. Public administration review, v. 66, n. 3, p. 370-385, 2006.
KUO, Tsung-Hsien. How expected benefit and trust influence knowledge sharing, Industrial Management & Data Systems, v. 113, n. 4, p. 506-522, 2013.
LACOMBE, Francisco Jose Masset. Administração Princípios e Tendências. São Paulo: Saraiva, 2007.
LAGO, Mário Wilson. Redes sociais informais intraorganizacionais e os processos e mudanças organizacionais: estudo em uma empresa de tecnologia da informação. Dissertação apresentada ao Núcleo de Pós-Graduação em Administração, Mestrado Profissional, Universidade Federal da Bahia. Salvador, 2005. 250 f.
NONAKA, Ikujiro and HIROTAKA Takeuchi. 1995. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press.
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Organisation for Economic Co-operation and Development (OECD). 2003. The Learning Government: Introduction and Draft Results of the Survey of Knowledge Management Practices in Ministries/ Departments/Agencies of Central Government. Paper presented to the 27th Section of Public Management Committee, April 3 – 4, Paris.
POLANYI, Michael. 1966 . The Tacit Dimension. New York: Double day.
RAINEY, Hal G. 2003. Understanding and Managing Public Organizations. 3rd ed. San Francisco: Jossey-Bass.
RAZZAQ, Shahid; SHUJAHAT, Muhammad; RAHIM, Saddam; NAWAZ, Faisal; WANG, Minhong; ALI, Murad and TEHSEEN, Shehnaz. 2019. "Knowledge management, organizational commitment and knowledge-worker performance: The neglected role of knowledge management in the public sector", Business Process Management Journal, Vol. 25 No. 5, pp. 923-947.
RENZL, Birgit. 2008. Trust in Management and Knowledge Sharing: The Mediating Effects of Fear and Knowledge Documentation. Omega, 36, 206-220. https://doi.org/10.1016/j.omega.2006.06.005
ROBBINS, S. P. (2001). Organizational behavior, 14/E. Pearson Education India.
ROSEN, Benson; FURST, Stacie and BLACKBURN, Richard. Training for virtual teams: An investigation of current practices and future needs. Human Resource Management, v. 45, n. 2, p. 229-247, 2006.
RUPPEL, Cynthia P. and HARRINGTON, Susan J. (2001), “Sharing knowledge through intranets: a study of organizational culture and intranet implementation”, IEEE Transactions on Professional Communication, Vol. 44 No. 1, pp. 37-52.
SANTOS, Mariana Viana and BASTOS, Antonio Virgílio B. Redes Sociais Informais e Compartilhamento de significados sobre mudança organizacional. RAE, Vol. 47, n. 3, p. 27-39,
STOWERS, Genie. 2002. The State of Federal Websites: The Pursuit of Excellence. Washington, DC: rice water house Coopers Endowment for the Business of Government. www.businessofgovernment.org/pdfs/StowersReport0802.pdf (accessed February 14, 2006).
STROVER, Sharon and STRAUBHAAR, Joseph. 2000. Assessing Citizen Utilization of E-Government Services: A Survey of Issues and Attitudes in Texas. Government Finance Review16 (5): 27.
SZULANSKI, Gabriel. 2000, May. The process of knowledge transfer: a diachronic analysis of Stickiness. Organizational Behavior and Human Decision Processes, 82(1), 9-27.
Terra, José Claudio Cyrineu. 2000. Gestão do conhecimento. São Paulo: Negócio Editora.
THEOCHARIS, Stamatios A and TSIHRINTZIS, George A. Knowledge management systems in the public sector: Critical issues. Lecture Notes on Software Engineering, v. 4, n. 1, p. 59, 2016.
TONET, Helena Correa; PAZ, Maria das Graças Torres da. Um modelo para o compartilhamento de conhecimento no trabalho. Rev. adm. contemp., Curitiba, v.10, n.2, p.75-94, June 2006. Available from <http://www.scielo.br/scielo.php?script=sci_arttext&pid=S141565552006000200005&lng=en&nrm=iso>. access on 05 Mar. 2020. https://doi.org/10.1590/S141565552006000200005.
WANG, S and NOE, R.A. 2010. Knowledge sharing: A review and directions for future research. Human Resource Management Review20(2): 115–131.
WENGER, Etienne C. and SNYDER, William M. 2000. Communities of practice: The organizational frontier. Harvard Business Review Jan–Feb: 139–145.
ABUBAKAR, Mohammed; ELREHAIL, Hamzah; ALATAILAT, Maher, & ELÇI, Alev. Knowledge management, decision-making style and organizational performance. Journal of Innovation & Knowledge, v. 4, n. 2, p. 104-114, 2017.
ALAVI, Maryam and DOROTHY E. Leidner. 2001. Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly 25( 1 ): 107–36 .
ANDREWS, Kate M., and BRIAN L. Delahaye. 2000. Influences on Knowledge Processes in Organizational Learning: The Psychological Filter. Journal of Management Studies 37( 6 ): 797–810 .
ANGELONI, M. T. et al. Organizações do conhecimento: infra-estrutura, pessoas e tecnologia. 2ª ed. São Paulo: Saraiva, 2008.
BALESTRIN, Alsones. Criação de conhecimento organizacional: teorizações do campo de estudo. O&S, v.14, n.40, 2007.
BARTOL, Kathryn e SRIVASTAVA, Abhishek. 2002. Encouraging knowledge sharing: the role of organizational reward systems. Journal of Leadership & Organizational Studies, 9(1), 64-76.
BOCK, Gee-Woo; ZMUD, Robert; KIM, Young-gul; LEE, Jae-Nam. 2005 Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organization climate. MIS Quarterly29(1): 87–111.
CABRERA, Ángel; COLLINS, William. C; SALGADO, Jesús F. Determinants of individual engagement in knowledge sharing. The International Journal of Human Resource Management, v. 17, n. 2, p. 245-264, 2006.
COHEN, Don and LAURENCE Prusak. 2001. In Good Company: How Social Capital Makes Organizations Work. Boston: Harvard Business School Press.
DAVENPORT, Thomas H. 1997. Information Ecology. New York: Oxford University Press.
DAVENPORT, Thomas H. & PRUSAK, Laurence. (1998). Conhecimento empresarial: como as organizações gerenciam o seu capital intelectual (L. Peres, Trad.). Rio de Janeiro: Campus. (Obra original publicada em 1998).
HALL, Richard. H. 2002. Organizations: Structures, Processes, and Outcomes. 8th ed. Upper Saddle River, NJ: Prentice Hall.
HOLSAPPLE, Clyde W. and KSHITI, Joshi. 2001. Organizational Knowledge Resource. Decision Support Systems 31(1): 39 – 54.
IPE, Minu. (2003) Knowledge Sharing in Organizations: A Conceptual Framework. Human Resource Development Review, 2, 337-359. https://doi.org/10.1177/1534484303257985
JARVENPAA, Sirkka. L and STAPLES, Sandy. 2000. The Use of Collaborative Electronic Media for Information Sharing: An Exploratory Study of Determinants. Journal of Strategic Information Systems 9 (2/3): 129 – 54.
JARVENPAA, Sirkka and MAJCHRZAK, Ann. 2008. Knowledge collaboration among professionals protecting national security: Role of transactive memories in ego-centered knowledge networks. Organization Science 19(2): 260–276.
KANKANHALLI, Atreyi; TAN, Bernard. C. Y. and WEI, Kwok-Kee. 2005. Contributing knowledge to electronic. Repositories: An empirical investigation. MIS Quarterly V.29 (1): 113–143.
KAUPPILA, Olli-Pekka; RAJALA, Risto and JYRÄMÄ, Annukka (2010) Antecedents of salespeople’s reluctance to sell radically new products. Industrial Marketing Management 39(2): 308–316.
KIM, Seong Sun and LEE, Hyeyoung. The impact of organizational context and information technology on employee knowledge‐sharing capabilities. Public administration review, v. 66, n. 3, p. 370-385, 2006.
KUO, Tsung-Hsien. How expected benefit and trust influence knowledge sharing, Industrial Management & Data Systems, v. 113, n. 4, p. 506-522, 2013.
LACOMBE, Francisco Jose Masset. Administração Princípios e Tendências. São Paulo: Saraiva, 2007.
LAGO, Mário Wilson. Redes sociais informais intraorganizacionais e os processos e mudanças organizacionais: estudo em uma empresa de tecnologia da informação. Dissertação apresentada ao Núcleo de Pós-Graduação em Administração, Mestrado Profissional, Universidade Federal da Bahia. Salvador, 2005. 250 f.
NONAKA, Ikujiro and HIROTAKA Takeuchi. 1995. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press.
NONAKA, Ikujiro. “The knowledge-creating company”. Harvard Business Review, July–August 2007.
Organisation for Economic Co-operation and Development (OECD). 2003. The Learning Government: Introduction and Draft Results of the Survey of Knowledge Management Practices in Ministries/ Departments/Agencies of Central Government. Paper presented to the 27th Section of Public Management Committee, April 3 – 4, Paris.
POLANYI, Michael. 1966 . The Tacit Dimension. New York: Double day.
RAINEY, Hal G. 2003. Understanding and Managing Public Organizations. 3rd ed. San Francisco: Jossey-Bass.
RAZZAQ, Shahid; SHUJAHAT, Muhammad; RAHIM, Saddam; NAWAZ, Faisal; WANG, Minhong; ALI, Murad and TEHSEEN, Shehnaz. 2019. "Knowledge management, organizational commitment and knowledge-worker performance: The neglected role of knowledge management in the public sector", Business Process Management Journal, Vol. 25 No. 5, pp. 923-947.
RENZL, Birgit. 2008. Trust in Management and Knowledge Sharing: The Mediating Effects of Fear and Knowledge Documentation. Omega, 36, 206-220. https://doi.org/10.1016/j.omega.2006.06.005
ROBBINS, S. P. (2001). Organizational behavior, 14/E. Pearson Education India.
ROSEN, Benson; FURST, Stacie and BLACKBURN, Richard. Training for virtual teams: An investigation of current practices and future needs. Human Resource Management, v. 45, n. 2, p. 229-247, 2006.
RUPPEL, Cynthia P. and HARRINGTON, Susan J. (2001), “Sharing knowledge through intranets: a study of organizational culture and intranet implementation”, IEEE Transactions on Professional Communication, Vol. 44 No. 1, pp. 37-52.
SANTOS, Mariana Viana and BASTOS, Antonio Virgílio B. Redes Sociais Informais e Compartilhamento de significados sobre mudança organizacional. RAE, Vol. 47, n. 3, p. 27-39,
STOWERS, Genie. 2002. The State of Federal Websites: The Pursuit of Excellence. Washington, DC: rice water house Coopers Endowment for the Business of Government. www.businessofgovernment.org/pdfs/StowersReport0802.pdf (accessed February 14, 2006).
STROVER, Sharon and STRAUBHAAR, Joseph. 2000. Assessing Citizen Utilization of E-Government Services: A Survey of Issues and Attitudes in Texas. Government Finance Review16 (5): 27.
SZULANSKI, Gabriel. 2000, May. The process of knowledge transfer: a diachronic analysis of Stickiness. Organizational Behavior and Human Decision Processes, 82(1), 9-27.
Terra, José Claudio Cyrineu. 2000. Gestão do conhecimento. São Paulo: Negócio Editora.
THEOCHARIS, Stamatios A and TSIHRINTZIS, George A. Knowledge management systems in the public sector: Critical issues. Lecture Notes on Software Engineering, v. 4, n. 1, p. 59, 2016.
TONET, Helena Correa; PAZ, Maria das Graças Torres da. Um modelo para o compartilhamento de conhecimento no trabalho. Rev. adm. contemp., Curitiba, v.10, n.2, p.75-94, June 2006. Available from <http://www.scielo.br/scielo.php?script=sci_arttext&pid=S141565552006000200005&lng=en&nrm=iso>. access on 05 Mar. 2020. https://doi.org/10.1590/S141565552006000200005.
WANG, S and NOE, R.A. 2010. Knowledge sharing: A review and directions for future research. Human Resource Management Review20(2): 115–131.
WENGER, Etienne C. and SNYDER, William M. 2000. Communities of practice: The organizational frontier. Harvard Business Review Jan–Feb: 139–145.
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Publicado
2021-12-10
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Castelo Branco, D. da S. A., da Silva, M. T., Macêdo, J., Araújo, L. A. M. de M., & de Morais, S. P. R. (2021). FATORES QUE INFLUENCIAM O COMPARTILHAMENTO DE CONHECIMENTO NAS ORGANIZAÇÕES. South American Development Society Journal, 7(21), 1. https://doi.org/10.24325/issn.2446-5763.v7i21p1-16
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