ESTRATEGIAS Y SERVICIOS PÚBLICOS CON TECNOLOGÍA DE LA INFORMACIÓN Y SU RELACIÓN CON EL MODELO DE CIUDAD DIGITAL ESTRATÉGICA
ESTUDIO DE CASO DE ASUNCIÓN – PARAGUAY
DOI:
https://doi.org/10.24325/issn.2446-5763.v9i27p281-301Keywords:
municipal strategies, city hall services, information technology, strategic digital city, urban managementAbstract
Municipal information has become essential for the public sphere since it can be integrated with technological resources to support municipal management. The research objective is to analyze municipal strategies and public services concerning the concept of the strategic digital city. The research methodology emphasizes a case study based on Asuncion, Paraguay, considering 2 constructs and 6 variables. The results showed 176 strategies and 63 services with information technology. Given the lack of appropriation of technological resources by the administration of this city, it is opportune to review and integrate its municipal themes with the operationalization of the range of services offered considering the adopted strategies. The conclusion reiterates that when supported by technological resources, municipal services can bring benefits to the management of cities and the quality of life of their inhabitants.
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References
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MINTZBERG, Henry; LAMPEL, Joseph; QUINN, James Brian. O processo da estratégia. Porto Alegre: Grupo A, 2009.
MOREIRA NETO, Diogo de Figueiredo. Curso de direito administrativo. São Paulo: Grupo GEN, 2014.
NATERER, Andrej; ŽIŽEK, Andrej; LAVRIČ, Miran. “The urban quality of integrated urban strategies in light of the Europe 2020 strategy: The case of Slovenia”. Cities, v. 72, p. 369–378, 2018.
NEIS, Dyogo; PEREIRA, Maurício Fernandes. Planejamento Estratégico: A Contribuição da Estrutura Organizacional para o Processo de Implementação da Estratégia. São Paulo: Grupo GEN, 2015.
NIELSEN, Morten Meyerhoff. “E-governance and stage models: analysis of identified models and selected Eurasian experiences in digitising citizen service delivery”. Electronic Government, an International Journal, v.12, p. 107-141, 2016.
OCDE. Estudios de la OCDE sobre Gobernanza Pública: Paraguay hacia un desarrollo nacional mediante una gobernanza pública integrada. París, 2018. doi: https://doi.org/10.1787/9789264304017-es
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REZENDE, Denis Alcides. “Digital city projects: information and public services offered by Chicago (USA) and Curitiba (Brazil)”. International Journal of Knowledge Society Research, v. 7, 2016.
_______. “Strategic digital city: concept and model”. In: 15th CONTECSI-International Conference on Information Systems and Technology Management, São Paulo: 2018.
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RICHARDSON, Roberto Jarry. Pesquisa social - métodos e técnicas. São Paulo: Grupo GEN, 2017.
RIZZATTI, Giselly; PEREIRA, Maurício Fernandes. Planejamento estratégico: a contribuição da liderança organizacional para o processo de implementação da estratégia. São Paulo: Grupo GEN, 2015.
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SANTOS, Sidney dos. “Geoprocessing applied to the study and implantation of bicycle pathway in the district of vila Carrão, São Paulo”. South American Development Society Journal, v. 5, n. 15, p. 164, 2020. Disponible en: <https://www.sadsj.org/index.php/revista/article/view/246>. Acceso en: 15 ene. 2024 doi: http://dx.doi.org/10.24325/issn.2446-5763.v5i15p164-179
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SOUZA, Carlos Leite de; AWAD, Juliana di Cesare Marques. Cidades sustentáveis cidades inteligentes: desenvolvimento sustentável num planeta urbano. Porto Alegre: Grupo A, 2009.
STP. 2023. Informe de Gestión. 2022.
STP; DGEEC. Proyección de la población nacional (revisión 2015). Disponible en: https://www.ine.gov.py/vt/Poblacion-Paraguay-2020-por-departamento-y-sexo-segun-proyeccion.php. Acceso en: 10 set 2023. 2015.
TEIXEIRA, Alex. V.; REZENDE, Denis Alcides. “A Multidimensional Information Management Framework for Strategic Digital Cities: A Comparative Analysis of Canada and Brazil”. Global Journal of Flexible Systems Management, v. 24, p. 107-121, 2023.
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VELOSO, Renato dos Santos. Tecnologia da informação e comunicação. São Paulo: Saraiva, 2012.
YIN, Robert K. Estudo de caso. Porto Alegre: Grupo A, 2015.
ALMEIDA, Giovana Goretti Feijó de; REZENDE, Denis Alcide. “Cidade digital estratégica: uma década de pesquisas em debate”. Revista Espaço Acadêmico, v. 21, p. 287-298, 2021.
ALRAWI, Areaj Khairy; QASIM, Shurooq Saad. “Urban management of city centers the road to the sustainable development (sustainable land use management)”. In: IOP Conference series: Earth and Environmental Science, v. 961, Bristol: IOP Publishing, 2022. https://doi.org.10.1088/1755-1315/961/1/012090
ANDRADE, Nilton de Aquino. Contabilidade pública na gestão municipal. São Paulo: Grupo GEN, 2016.
ANTHOPOULOS, Leonidas. “Smart utopia VS smart reality: Learning by experience from 10 smart city cases”. Cities, v. 63, p. 128-148, 2017.
ANTUNES, Luiz Guilherme. "The datacracy threat of smart cities". South American Development Society Journal, v. 7, nº 20, 2021. Disponible en: <https://www.sadsj.org/index.php/revista/article/view/435>. Acceso en: 16 ene. 2024. doi: http://dx.doi.org/10.24325/issn.2446-5763.v7i20p1-18
ASUNCIÓN. Plan estratégico institucional municipalidad de Asunción 2022-2025. 2021.
_________. Organigrama estructural/2022 de la municipalidad. 2022.
BATISTA, Emerson de Oliveira. Sistemas de informação: o uso consciente da tecnologia para o gerenciamento. São Paulo: Saraiva, 2013.
CHEN, Yu-Che. “Citizen-centric e-government services: Understanding integrated citizen service information systems”. Social Science Computer Review, v. 28, p. 427-442, 2010.
CUMMINGS, Andrew Robert; ROMERO, Teodoro. “Capacidades de resiliencia del tejido MIPYME y sistemas de actores de apoyo de municipios de la región Trifinio de El Salvador reveladas durante la crisis del COVID-19”. Pymes, Innovación y Desarrollo, v. 9, p. 35-59, 2021.
DAMERI, Renata Paola. “Searching for smart city definition: a comprehensive proposal”. International Journal of computers & technology, v. 11, p. 2544-2551, 2013.
DANKEVYCH, Vitalii Ye et al. “Strategic planning for sustainable development of states: Administration aspect”. International Journal of Management, v. 11, 2020.
DRANOVE, David; MARCIANO, Sonia. Estratégia. São Paulo: Saraiva, 2016.
DRIGAS, A. S.; KOUKIANAKIS, L.; DOMOXOUDIS, S. 2005. “Passing government activities over the internet: an all in one environment”. WSEAS Transactions on Computers, v. 4, p. 433-439.
DUARTE, Fábio et al. “A conceptual framework for assessing digital cities and the Brazilian index of digital cities: analysis of Curitiba, the first-ranked city”. Journal of Urban Technology, v. 21, p. 37-48, 2014.
DUNLEAVY, Patrick; MARGETTS, Helen. “Design principles for essentially digital governance”. In: American Political Science Association Annual Meeting, 2015.
ENGLAND, Robert E.; PELISSERO, John P.; MORGAN, David R. Managing urban America. Washington: CQ Press, 2016.
FERENCE, Thomas P.; Thurman, Paul W. Estratégia - Série fundamentos. São Paulo: Saraiva, 2012.
FLORES, Ana Raquel; IBARRA, Guzman Amado. “Lineamientos para una eficiente gestión urbana participativa en la ciudad de Asunción: Gestión urbana y participación en la ciudad de Asunción”. Disponible en: https://repositorio.conacyt.gov.py/bitstream/handle/20.500.14066/2459/PINV15831.pdf?sequence=1.Acceso en: 25 set. 2023.
FLORES, Carla C.; REZENDE, Denis Alcides. “Twitter information for contributing to the strategic digital city: Towards citizens as co-managers”. Telematics and Informatics, v. 35, p. 1082-1096, 2018.
_______. “Crowdsourcing framework applied to strategic digital city projects”. Journal of Urban Management, v. 11, p. 467-478, 2022.
FUMAGALLI, Luis Andre Wernecke; REZENDE, Denis Alcides; GUIMARÃES, Thiago André. “Challenges for public transportation: Consequences and possible alternatives for the Covid-19 pandemic through strategic digital city application”. Journal of Urban Management, v. 10, p. 97-109, 2021.
_______. “Data intelligence in public transportation: sustainable and equitable solutions to urban modals in strategic digital city subproject”. Sustainability, v. 14, nº 4683, p. 1-16, 2022. doi: https://doi.org/10.3390/su14084683
FRANKFORT-NACHMIAS, Chava; NACHMIAS, David. Research Methods in the Social Sciences. Nueva York: Worth Publishers, 2007.
GASPARINI, Diógenes. Direito administrativo. São Paulo: Saraiva, 2011.
GIL, Antonio Carlos. Métodos e técnicas de pesquisa social. São Paulo: Grupo GEN, 2019.
GEORGE, Bert; WALKER; Richard M.; MONSTER, Joost. “Does strategic planning improve organizational performance? A meta‐analysis”. Public Administration Review, v. 79, p. 810-819, 2019.
LEE, Heewon. “Strategic types, implementation, and capabilities: Sustainability policies of local governments”. Public Administration, p. 1-21, 2023.
LIPS, Miriam. Digital government: Managing public sector reform in the digital era. Oxfordshire: Routledge, 2019.
MEIRELLES, Hely Lopes. Direito municipal brasileiro. São Paulo: Malheiros Editores, 2008.
LUCAS JÚNIOR, Henry C. Tecnologia da informação. São Paulo: Grupo GEN, 2006.
LUSK, Sean; BIRKS, Nick. Rethinking public strategy. Londres: Red Globe Press, 2014.
MAXIMIANO, Antonio Cesar Amaru; NOHARA, Irene Patrícia. Gestão pública. São Paulo: Grupo GEN, 2017.
MCKEOWN, Max. Estratégia: do planejamento à execução. Rio de Janeiro: Alta Books, 2020.
MCNABB, David E.; LEE, Chung-Shing. Public sector strategy design: theory and practice for government and nonprofit organizations. Oxfordshire: Routledge, 2020.
MELLO, André Luiz Barbosa de. "Ação participativa para a gestão sustentável de resíduos em uma comunidade vulnerável de Belo Horizonte." South American Development Society Journal, v. 9, n. 26, p. 23, 2023. Disponível em: <https://www.sadsj.org/index.php/revista/article/view/571>. Acesso em: 16 ene. 2024. doi: http://dx.doi.org/10.24325/issn.2446-5763.v9i26p23-46
MILAKOVICH, Michael E. Digital governance: New technologies for improving public service and participation. Oxfordshire: Routledge, 2012.
MINTZBERG, Henry; LAMPEL, Joseph; QUINN, James Brian. O processo da estratégia. Porto Alegre: Grupo A, 2009.
MOREIRA NETO, Diogo de Figueiredo. Curso de direito administrativo. São Paulo: Grupo GEN, 2014.
NATERER, Andrej; ŽIŽEK, Andrej; LAVRIČ, Miran. “The urban quality of integrated urban strategies in light of the Europe 2020 strategy: The case of Slovenia”. Cities, v. 72, p. 369–378, 2018.
NEIS, Dyogo; PEREIRA, Maurício Fernandes. Planejamento Estratégico: A Contribuição da Estrutura Organizacional para o Processo de Implementação da Estratégia. São Paulo: Grupo GEN, 2015.
NIELSEN, Morten Meyerhoff. “E-governance and stage models: analysis of identified models and selected Eurasian experiences in digitising citizen service delivery”. Electronic Government, an International Journal, v.12, p. 107-141, 2016.
OCDE. Estudios de la OCDE sobre Gobernanza Pública: Paraguay hacia un desarrollo nacional mediante una gobernanza pública integrada. París, 2018. doi: https://doi.org/10.1787/9789264304017-es
PAZALOS, Konstantinos; LOUKIS, Euripidis; NIKOLOPOULOS, Vassilios. “A structured methodology for assessing and improving e-services in digital cities”. Telematics and Informatics, v. 29, p. 123-136, 2012.
REZENDE, Denis Alcides. Planejamento de estratégias e informações municipais para cidade digital: guia para projetos em prefeituras e organizações públicas. São Paulo: Atlas, 2012.
REZENDE, Denis Alcides; PROCOPIUCK, Mario; FIGUEIREDO, Frederico de Carvalho. “Public policy and a strategic digital city project: A case study of the Brazilian Municipality of Vinhedo”. Journal of Urban Technology, v. 22, p. 63-83, 2015.
REZENDE, Denis Alcides. “Digital city projects: information and public services offered by Chicago (USA) and Curitiba (Brazil)”. International Journal of Knowledge Society Research, v. 7, 2016.
_______. “Strategic digital city: concept and model”. In: 15th CONTECSI-International Conference on Information Systems and Technology Management, São Paulo: 2018.
REZENDE, Denis Alcides; PROCOPIUCK, Mario. “Projeto de cidade digital estratégica como política pública: o caso de Chicago, EUA”. Revista Tecnologia e Sociedade, v. 14, p. 246-269, 2018.
REZENDE, Denis Alcides et al. “Cidade digital estratégica, covid-19 e desafios urbano-regionais contemporâneos”. Revista Contemporânea, v. 3, p. 13133-13167, 2023.
REZENDE, Denis Alcides. “Strategic digital city: Concept, model, and research cases”. Journal of Infrastructure, Policy and Development, v. 7, nº 2177, 2023.
RIBEIRO, Sergio Silva; REZENDE, Denis Alcides; YAO, Jingtao. “Toward a model of the municipal evidence-based decision process in the strategic digital city context”. Information Polity, v. 24, p. 305-324, 2019.
RICHARDSON, Roberto Jarry. Pesquisa social - métodos e técnicas. São Paulo: Grupo GEN, 2017.
RIZZATTI, Giselly; PEREIRA, Maurício Fernandes. Planejamento estratégico: a contribuição da liderança organizacional para o processo de implementação da estratégia. São Paulo: Grupo GEN, 2015.
SALAS, Exel Nabor Rodríguez; CONTRERAS, Doray. “Gestión del emprendimiento productivo en las alcaldías de los municipios del área metropolitana del estado Táchira”. Revista Gestión y Desarrollo Libre, v. 6, 2021.
SANTOS, Sidney dos. “Geoprocessing applied to the study and implantation of bicycle pathway in the district of vila Carrão, São Paulo”. South American Development Society Journal, v. 5, n. 15, p. 164, 2020. Disponible en: <https://www.sadsj.org/index.php/revista/article/view/246>. Acceso en: 15 ene. 2024 doi: http://dx.doi.org/10.24325/issn.2446-5763.v5i15p164-179
SCOPEL, Vanessa Guerini. Planejamento urbano. Porto Alegre: Grupo A, 2018.
SOUZA, Carlos Leite de; AWAD, Juliana di Cesare Marques. Cidades sustentáveis cidades inteligentes: desenvolvimento sustentável num planeta urbano. Porto Alegre: Grupo A, 2009.
STP. 2023. Informe de Gestión. 2022.
STP; DGEEC. Proyección de la población nacional (revisión 2015). Disponible en: https://www.ine.gov.py/vt/Poblacion-Paraguay-2020-por-departamento-y-sexo-segun-proyeccion.php. Acceso en: 10 set 2023. 2015.
TEIXEIRA, Alex. V.; REZENDE, Denis Alcides. “A Multidimensional Information Management Framework for Strategic Digital Cities: A Comparative Analysis of Canada and Brazil”. Global Journal of Flexible Systems Management, v. 24, p. 107-121, 2023.
TURBAN, Efraim; VOLONINO, Linda. Tecnologia da informação para gestão. Porto Alegre: Grupo A, 2013.
VELOSO, Renato dos Santos. Tecnologia da informação e comunicação. São Paulo: Saraiva, 2012.
YIN, Robert K. Estudo de caso. Porto Alegre: Grupo A, 2015.
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Published
2024-04-13
How to Cite
Quintana Sequeira, D. F., Souto Maior de Oliveira, T., Rodrigues Mota, S. H., Geraldo Arriola Junior, J., & Alcides Rezende, D. (2024). ESTRATEGIAS Y SERVICIOS PÚBLICOS CON TECNOLOGÍA DE LA INFORMACIÓN Y SU RELACIÓN CON EL MODELO DE CIUDAD DIGITAL ESTRATÉGICA: ESTUDIO DE CASO DE ASUNCIÓN – PARAGUAY. South American Development Society Journal, 10(28), 281. https://doi.org/10.24325/issn.2446-5763.v9i27p281-301
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